professional development

Masked man looking at his watch

How to Better Organize Your Time as a Real Estate Agent

By Tara Mastroeni / October 6, 2020
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As a real estate agent, time management can often be difficult. Working for yourself, you likely don’t have an outside force like a boss to regulate your productivity — so it’s essential to self-motivate to get things done. With that…

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Dad working working and his daughter playing with him

How to Separate Work and Home When Working from Home

By Erin Ollila / September 20, 2020
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You adjusted as best as possible to working from home. The transition felt originally jarring, but you finally settled in. While it might not be how you originally envisioned your day-to-day in your career, you actually don’t mind the changes…

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5 TED Talks That Will Make You a Better Loan Officer

5 TED Talks That Will Make You a Better Loan Officer

By Erin Ollila / September 19, 2020
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Admit it: in your downtime, you sometimes find yourself chatting on social media or clicking through videos on YouTube. But you’re absolutely not interested in mindless scrolling. You want whatever time you spend to be useful. You either want to…

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Graphic of student learning from home

7 Ways to Educate Yourself Without Going Back to School

By Erin Ollila / August 16, 2020
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You know the only way to advance in your career is to keep bettering yourself. But, you’re bored with your current professional development go-tos and you’re looking for new ways to grow as a person and as a professional. Don’t…

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a womans hands typing on a computer

3 Easy Ways to Improve Your Spelling, Grammar, and Writing Style Online

By Erin Ollila / August 15, 2020
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Want to send a quick thank you note to a recent client? Need to email your boss or colleagues about something serious? Staring at a blank page and blinking cursor because you’re too anxious about spelling something wrong, phrasing something…

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Work from Home Supplies and Tools You Can’t Live Without

Work From Home Supplies and Tools You Can’t Live Without

By Erin Ollila / August 14, 2020
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You weren’t sure how long you’d be working at home during the pandemic, but now it seems like this temporary gig will be long-term. Your supervisor wants you to stay home for the rest of the year, and from that…

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Man in front of computer on a video call

How to Prep for a Video Call

By Erin Ollila / July 12, 2020
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You’ve gotten accustomed to the “new normal” of frequent video calls instead of meeting in person, but every time you jump on a call, you realize you’re not as prepared as you’d like to be. Whether it’s a misplaced external…

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Book and computer on desk

6 Tips for Recovering After Making a Mistake

By Erin Ollila / July 11, 2020
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You’re a great loan officer. Having worked in this field for a while, you’re sure of your skill and ability, and quite honestly, you can work without stressing yourself out too much. You do a good job, and you know…

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What’s the Difference Between Customer Service and Customer Experience?

What’s the Difference Between Customer Service and Customer Experience?

By Erin Ollila / June 14, 2020
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There’s a new-to-you term you’ve been hearing a lot lately — customer experience — but you aren’t quite sure exactly what it is. Sure, you get the overall idea of what it means, but what really differentiates customer experience (CX)…

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Things Consumers Want Loan Officers to Know

Things Consumers Want Loan Officers to Know

By Erin Ollila / June 13, 2020
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To best serve your clients, you need to know what it is that’s driving them. You want to know what they want from you so you can present your best self, and so you can give them the best client…

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