loan officers

What’s the Difference Between Customer Service and Customer Experience?

What’s the Difference Between Customer Service and Customer Experience?

By Erin Ollila / June 14, 2020
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There’s a new-to-you term you’ve been hearing a lot lately — customer experience — but you aren’t quite sure exactly what it is. Sure, you get the overall idea of what it means, but what really differentiates customer experience (CX)…

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Things Consumers Want Loan Officers to Know

Things Consumers Want Loan Officers to Know

By Erin Ollila / June 13, 2020
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To best serve your clients, you need to know what it is that’s driving them. You want to know what they want from you so you can present your best self, and so you can give them the best client…

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9 Resume Essentials All Loan Officers Need

9 Resume Essentials for Loan Officers

By Erin Ollila / May 18, 2020
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Looking to dust off your resume? Wait, what was that? You don’t even have a resume? As a loan officer, a resume is a mighty tool, whether you think you’re looking for a job or not. It has all the…

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5 Thank You Note Templates for Loan Officers

5 Thank You Note Templates for Loan Officers

By Erin Ollila / May 17, 2020
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When was the last time you took a moment to send a thank you note to a lead, customer, or someone who referred business to you? Of course, you’re appreciative of their business or kind recommendations, but you’re also extremely…

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Social Media for Loan Officers: What's the Best Platform for You?

Social Media for Loan Officers: What’s the Best Platform for You?

By Erin Ollila / May 16, 2020
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You know the importance of marketing yourself as a way to attract more leads. But, with all the options out there, where do you even start? There are so many social media networks for loan officers to use, but you…

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linkedin recommendations

Are LinkedIn Recommendations Important for Your Career?

By Erin Ollila / April 10, 2020
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You’ve been on LinkedIn for a while now, but you’ve never thought much about using it as a way to grow your business or show your strengths. Yet, the other day, someone gave you a recommendation, and you thought, Should…

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in person networking

Why In-Person Networking Is a Must for Any Loan Officer

By Erin Ollila / February 16, 2020
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Consumers want a personal connection to the company originating their loans. They’re borrowing large amounts of money, and even if it’s for something they’re excited about, like buying a new home, the loan origination process still comes with a lot…

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emails to prospects

The 6 Elements Required In Your Email Response to Any New Prospect

By Erin Ollila / February 15, 2020
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A new lead just reached out. They want to know more about who you are and what you can offer them. But guess what? They’re also reaching out to your competitors, too.  This means that you have one opportunity to…

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podcasts for loan officers

9 Podcasts Loan Officers Should be Tuning Into in 2020

By Erin Ollila / February 14, 2020
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You’re a busy loan officer, and the last thing you want to do is waste your time searching for content online to help move you forward in your career. Sure, you know there’s a lot of great blogs, courses, and…

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Top Loan Officers Share 3 Secrets to Achieving Exceptional Customer Satisfaction

By Mary Mack / May 12, 2019
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Embrace earned the #1 ranking in customer satisfaction from SocialSurvey for the second year in a row in the large mortgage company category. SocialSurvey is a popular online customer experience measurement service. We were led by nine of our loan…

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