customer service

What’s the Difference Between Customer Service and Customer Experience?

What’s the Difference Between Customer Service and Customer Experience?

By Erin Ollila / June 14, 2020
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There’s a new-to-you term you’ve been hearing a lot lately — customer experience — but you aren’t quite sure exactly what it is. Sure, you get the overall idea of what it means, but what really differentiates customer experience (CX)…

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selling a home

5 Things We’ve Learned About Customer Satisfaction

By Mary Mack / June 13, 2018
Posted in

Recently, SocialSurvey sent out thousands of surveys to customers who closed transactions with Embrace Home Loans in 2017. Close to 60% of those customers completed the survey, and we were thrilled to learn that our loan officers averaged a 4.9…

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