customer service
What’s the Difference Between Customer Service and Customer Experience?
There’s a new-to-you term you’ve been hearing a lot lately — customer experience — but you aren’t quite sure exactly what it is. Sure, you get the overall idea of what it means, but what really differentiates customer experience (CX)…
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5 Things We’ve Learned About Customer Satisfaction
Recently, SocialSurvey sent out thousands of surveys to customers who closed transactions with Embrace Home Loans in 2017. Close to 60% of those customers completed the survey, and we were thrilled to learn that our loan officers averaged a 4.9…
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