customer satisfaction

What’s the Difference Between Customer Service and Customer Experience?

What’s the Difference Between Customer Service and Customer Experience?

By Erin Ollila / June 14, 2020
Posted in

There’s a new-to-you term you’ve been hearing a lot lately — customer experience — but you aren’t quite sure exactly what it is. Sure, you get the overall idea of what it means, but what really differentiates customer experience (CX)…

Read More
5 star rating

Top Loan Officers Share 3 Secrets to Achieving Exceptional Customer Satisfaction

By Mary Mack / May 12, 2019
Posted in ,

Embrace earned the #1 ranking in customer satisfaction from SocialSurvey for the second year in a row in the large mortgage company category. SocialSurvey is a popular online customer experience measurement service. We were led by nine of our loan…

Read More