customer satisfaction
What’s the Difference Between Customer Service and Customer Experience?
There’s a new-to-you term you’ve been hearing a lot lately — customer experience — but you aren’t quite sure exactly what it is. Sure, you get the overall idea of what it means, but what really differentiates customer experience (CX)…
Read More
Top Loan Officers Share 3 Secrets to Achieving Exceptional Customer Satisfaction
Embrace earned the #1 ranking in customer satisfaction from SocialSurvey for the second year in a row in the large mortgage company category. SocialSurvey is a popular online customer experience measurement service. We were led by nine of our loan…
Read More