customer experience
6 Tips for Recovering After Making a Mistake
You’re a great loan officer. Having worked in this field for a while, you’re sure of your skill and ability, and quite honestly, you can work without stressing yourself out too much. You do a good job, and you know…
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What’s the Difference Between Customer Service and Customer Experience?
There’s a new-to-you term you’ve been hearing a lot lately — customer experience — but you aren’t quite sure exactly what it is. Sure, you get the overall idea of what it means, but what really differentiates customer experience (CX)…
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